/* ========== ПОДДЕРЖКА ========== */
.support-tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 20px;
  background: var(--bg-input);
  border-radius: 12px;
  padding: 4px;
}

.support-tab {
  flex: 1;
  padding: 10px 16px;
  border-radius: 10px;
  border: none;
  background: transparent;
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  font-family: var(--font-family);
  transition: all 0.2s ease;
  text-align: center;
}

.support-tab.active {
  background: var(--accent);
  color: #fff;
  box-shadow: 0 2px 8px rgba(0, 113, 227, 0.3);
}

.support-tab:hover:not(.active) {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.support-form {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.support-form input,
.support-form textarea,
.support-form select {
  width: 100%;
  background: var(--bg-input);
  border: 1px solid var(--border-l2);
  color: var(--text-primary);
  padding: 12px 16px;
  border-radius: 12px;
  font-size: 14px;
  font-family: var(--font-family);
  outline: none;
  box-sizing: border-box;
  transition: border-color 0.2s ease;
}

.support-form input:focus,
.support-form textarea:focus,
.support-form select:focus {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(0, 113, 227, 0.1);
}

.support-form textarea {
  min-height: 120px;
  resize: vertical;
}

.support-form input::placeholder,
.support-form textarea::placeholder {
  color: var(--text-caption);
}

.support-form .btn-primary {
  align-self: flex-start;
  padding: 12px 28px;
  border-radius: 12px;
  font-size: 14px;
  font-weight: 600;
}

.tickets-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 55vh;
  overflow-y: auto;
}

.ticket-card {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 16px;
  background: var(--bg-card);
  border: 0.5px solid var(--border-l1);
  border-radius: 14px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.ticket-card:hover {
  border-color: var(--accent);
  background: rgba(0, 113, 227, 0.04);
  transform: translateY(-1px);
}

.ticket-info {
  flex: 1;
  min-width: 0;
}

.ticket-subject {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 4px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-meta {
  display: flex;
  gap: 12px;
  font-size: 12px;
  color: var(--text-tertiary);
}

.ticket-status {
  padding: 4px 12px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
}

.ticket-status.open {
  background: rgba(0, 113, 227, 0.1);
  color: var(--accent);
}

.ticket-status.in_progress {
  background: rgba(255, 149, 0, 0.1);
  color: var(--orange);
}

.ticket-status.closed {
  background: rgba(52, 199, 89, 0.1);
  color: var(--green);
}

.ticket-status.waiting {
  background: rgba(175, 82, 222, 0.1);
  color: var(--purple);
}

.ticket-detail {
  padding: 4px 0;
}

.ticket-detail-header {
  margin-bottom: 20px;
}

.ticket-detail-subject {
  font-size: 18px;
  font-weight: 700;
  color: var(--text-primary);
  margin-bottom: 8px;
}

.ticket-detail-meta {
  font-size: 12px;
  color: var(--text-tertiary);
  display: flex;
  gap: 16px;
  flex-wrap: wrap;
}

.ticket-messages {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-bottom: 20px;
  max-height: 40vh;
  overflow-y: auto;
}

.ticket-message {
  padding: 14px 16px;
  border-radius: 14px;
  background: var(--bg-input);
  border: 0.5px solid var(--border-l1);
}

.ticket-message.staff {
  background: rgba(0, 113, 227, 0.06);
  border-color: rgba(0, 113, 227, 0.15);
}

.ticket-message-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.ticket-message-author {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-primary);
}

.ticket-message-date {
  font-size: 11px;
  color: var(--text-tertiary);
}

.ticket-message-text {
  font-size: 14px;
  color: var(--text-secondary);
  line-height: 1.6;
  white-space: pre-wrap;
}

.ticket-reply-form {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.ticket-reply-form textarea {
  width: 100%;
  background: var(--bg-input);
  border: 1px solid var(--border-l2);
  color: var(--text-primary);
  padding: 12px 16px;
  border-radius: 12px;
  font-size: 14px;
  font-family: var(--font-family);
  outline: none;
  resize: vertical;
  min-height: 100px;
  box-sizing: border-box;
}

.ticket-reply-form textarea:focus {
  border-color: var(--accent);
}

.ticket-back-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 16px;
  border-radius: 10px;
  border: 0.5px solid var(--border-l2);
  background: var(--bg-input);
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  font-family: var(--font-family);
  margin-bottom: 16px;
  transition: all 0.2s ease;
}

.ticket-back-btn:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
  border-color: var(--accent);
}

.support-empty {
  text-align: center;
  padding: 40px 20px;
  color: var(--text-secondary);
  font-size: 14px;
}

.support-empty-icon {
  font-size: 48px;
  margin-bottom: 12px;
  opacity: 0.4;
}